FAQs
WERRIBEE CLUB
ALTONA MEADOWS CLUB
LAKES ENTRANCE CLUB
In Balance Fitness is open 24 Hours a day, 7 days a week, 365 days a year with an access card!
If you need to talk to a staff member, or want to come during hours which staff are available:
Office Hours: Monday – Thursday 8.30am – 8.30pm, Friday 8.30am – 8:00pm, Saturday 8:00am – 12:00pm, Public Holidays 8:30am – 11:30am.
The club will not be staffed on Christmas Day, Boxing Day, New Year’s Day and Good Friday.
If we experience staff shortages, we update the front page and also place notifications on social media to update customers and members.
Yes! you can always pop in to either club during staff/office hours. Although its recommended to call ahead to ensure someone will be available to show you around.
We provide a text reminder service 48 hours prior to appointments, and ask for a minimum 24 hours notice for any cancellation or rescheduling of appointments to provide us with adequate time and opportunity to book in other members who may be waiting for an appointment.
However, we do understand when life gets in the way, so if something comes up we ask that you call us ASAP to let us know if you are unable to attend an appointment. Failure to do so will incur a fee, please see our cancellation policy in more detail here:https://inbalancefit.wpengine.com/gacp/
The minimum age is 14 providing that you have parents’ consent and your legal guardian must complete a guarantor form.
We would be sorry to see you go and want to thank you for being a member with us. We would hope you have enjoyed your time at In Balance Fitness – we try to make exercise convenient and easy, and we want to do the same with exiting your membership.
We understand that life is full of changes, and we respect your decision if the time comes for you to move on. To ensure a smooth and hassle-free cancellation process, we've outlined our cancellation policy below:
(Please be aware that special promotional memberships may have exceptions or variations to the conditions mentioned below. If you have joined during a promotional membership period, we encourage you to review your membership contract for any specific terms, options, or benefits that may differ from the standard conditions.)
Flexi Term Contract: Upon joining, you've committed to a flexible term contract with us. Once your committed payments are completed, your membership will continue on a week-to-week basis, allowing you the freedom to cancel whenever you choose.
Cancellation Procedure: To initiate the cancellation process, follow the link here: https://form.jotform.com/InBalance/in-balance-fitness---members-cancel Alternatively, we kindly ask you to complete a cancellation form in-person at our club, alongside a member of our staff. This ensures we can address any questions or concerns you may have, and help you with the process.
Timeframe: Once the cancellation form is completed, your membership will be canceled within 2 business days, provided your account is in good standing order.
Absentee Cancellation: If, for any reason, you're unable to visit the club, you may request an email form. Please note that email cancellations require a 14-day notice period to process.
Minimum Term Memberships: If your membership is still within the minimum term, applicable fees will be in effect should you decide to cancel.
Transfer of Membership:
You can opt to transfer the remainder of your membership to a friend, a family member or anyone who is not an existing member. For a direct debit member, this would involve transferring the remaining number of debits on the agreement.
How to Transfer Your Membership:
Schedule an Appointment: Contact our Member Care Coordinator at 9741 2686 or email us at mc@inbalancefitness.com.au to schedule an appointment for the transfer.
Visit the Club: On the scheduled day, visit our club in person along with the individual to whom you're transferring the membership.
Complete the Paperwork: Our team will guide you through the necessary paperwork to complete the transfer. If the transferee is under 18 years of age, a parent or guardian will need to fill out a Guarantor form in the club.
Transfer Fee: Please note that there is a $50 transfer fee, which will be incurred by the member transferring the membership.
No!
A positive attitude, a sweat towel and proper workout gear. No work boots, thongs, jeans or offensive garments.
Do you have group classes?
At Werribee we offer a huge range of classes, see our timetables for details!
https://member.clubware.com.au/InbalanceFitnessWerribee/TimeTable
Is Personal Training included?
Personal training is a fantastic way to fast track your goals! All our trainers charge according to experience and qualifications. Expect to pay between $35-$70 per session for one on one personal training.
Yes, we offer an 'ANY' club membership, if you call the Club, our friendly staff can inform you of the details.
Casual Sessions are available during staffed hours. If you're planning to visit outside of these hours, don't worry – we've got a solution for you!
Accessing After Hours with a Friend/Family Member:
Here's the good news: If you arrive with a friend or family member who is already a Club Member, you can gain entry even after regular staffed hours. To make this process seamless, please follow these steps:
Fill in the provided QR code form.
Conveniently pay for your Casual Session using the link provided.
Alternatively, your friend or family member can will have the charges added to their next payment.
Pricing Details:
Casual session to the gym or a group exercise class: $16.00.
Casual session of IBFHIT: $25.00.
1. Free 4-Week Suspension:
For our members with a 12-month membership (in term) plan, we offer a complimentary 4-week suspension period. Take advantage of this option whenever you need a short break without any additional cost.
2. Flexible Long-Term Suspensions:
If you require an extended break beyond four weeks, we've got a flexible solution for you. Opt for longer suspensions at a minimal fee of just $5 per week. (Werribee) You can choose to suspend for 1, 2, or 3 weeks at a time, allowing you to tailor your fitness journey to your needs.
3. Hassle-Free Process:
Suspending your membership is as easy as it gets. Simply fill out the suspension request form via the provided link here: https://form.jotform.com/InBalance/suspension-request-form Once we receive your request, our team will promptly process it or get in touch with you to discuss the details of your suspension.
.
If you are moving or are unable to continue with your membership, you can transfer the remainder of your membership to a friend, a family member or anyone who is not an existing member. For a direct debit member, this would involve transferring the remaining number of debits on the agreement.
All you need to do is make an appointment with our Member Care Coordinator on 9741 2686 or email at mc@inbalancefitness.com.au, come into the club with the person your transferring the membership to, and fill out the necessary paperwork to be completed. If the transferee is under 18 years of age, a Guarantor form will need to be completed (in club) by a parent or guardian. The member transferring their membership will also incur a $50 transfer fee.
To ensure the Club is able to provide a high level of service in a safe, healthy and pleasant environment for all, members must comply with the following conditions:
• a. Entry will be refused or a person request to leave the centre if the person:
i. Is abusive or uses offensive language or whose behaviour is threatening or
ii. Is under the influence of alcohol or drugs
• b. No smoking is permitted in the club.
• c. No chewing gum is permitted in the club.
• d. Sweat towels must be used at all times.
• e. Weights must be returned to their correct place after use.
• f. Correct training attire and runners must be worn in the club – no jeans, work clothes, boots sandals, thongs, or clothing that is likely to cause offence to others are not permitted.
• g. No person under the age of 16 is permitted in the Club unless accompanied by a qualified instructor.
• h. No food is permitted in the club or group exercise classes.
• i. No entry to a group exercise class 5 minutes after it starts.
Under the current Government orders, there is no restriction on vaccination status. Everyone is welcome.
Nope… not for a long, long time.
During the lockdown period, we are making adjustments to our membership fees to accommodate the temporary closure of the club. Here's what you need to know:
Membership Fee Hold: All membership fees will be placed on hold for the duration of the lockdown, and in place of your regular fee, there will be a nominal $5 fee. This temporary change is designed to ease the financial impact on our members during this period.
Opt-Out Option: If you prefer not to participate in this fee adjustment, you have the option to opt out. However, it's important to note that any fees collected during the lockdown will be retained and applied to cover your membership fees upon our reopening. This way, you won't lose the value of your payments.
Paid In Full (Upfront) Members: If you are a Paid In Full (upfront) member, rest assured that your membership will be extended to account for the duration of the club's closure. This extension ensures that you receive the full value of your membership, and you won't miss out on any fitness time due to the lockdown.
In Balance Fitness is open 24 Hours a day, 7 days a week, 365 days a year with an access card!
If you need to talk to a staff member, or want to come during hours which staff are available:
Office Hours: Monday – Friday 9.00am – 12.00pm, Monday – Friday 5.00pm – 8.00pm and Saturday 9.00am – 1.00pm
The club will not be staffed on Public Holidays
If we experience staff shortages, we update the front page and also place notifications on social media to update customers and members.
Yes! you can always pop in to either club during staff/office hours. Although its recommended to call ahead to ensure someone will be available to show you around.
The minimum age is 14 providing that you have parents’ consent and your legal guardian must complete a guarantor form.
We would be sorry to see you go and want to thank you for being a member with us. We would hope you have enjoyed your time at In Balance Fitness – we try to make exercise convenient and easy, and we want to do the same with exiting your membership.
We understand that life is full of changes, and we respect your decision if the time comes for you to move on. To ensure a smooth and hassle-free cancellation process, we've outlined our cancellation policy below:
(Please be aware that special promotional memberships may have exceptions or variations to the conditions mentioned below. If you have joined during a promotional membership period, we encourage you to review your membership contract for any specific terms, options, or benefits that may differ from the standard conditions.)
Flexi Term Contract: Upon joining, you've committed to a flexible term contract with us. Once your committed payments are completed, your membership will continue on a week-to-week basis, allowing you the freedom to cancel whenever you choose.
Cancellation Procedure: To initiate the cancellation process, follow the link here: https://form.jotform.com/InBalance/in-balance-fitness---members-cancel Alternatively, we kindly ask you to complete a cancellation form in-person at our club, alongside a member of our staff. This ensures we can address any questions or concerns you may have, and help you with the process.
Timeframe: Once the cancellation form is completed, your membership will be canceled within 2 business days, provided your account is in good standing order.
Absentee Cancellation: If, for any reason, you're unable to visit the club, you may request an email form. Please note that email cancellations require a 14-day notice period to process.
Minimum Term Memberships: If your membership is still within the minimum term, applicable fees will be in effect should you decide to cancel.
Transfer of Membership:
You can opt to transfer the remainder of your membership to a friend, a family member or anyone who is not an existing member. For a direct debit member, this would involve transferring the remaining number of debits on the agreement.
How to Transfer Your Membership:
Schedule an Appointment: Contact our Member Care Coordinator at 9741 2686 or email us at mc@inbalancefitness.com.au to schedule an appointment for the transfer.
Visit the Club: On the scheduled day, visit our club in person along with the individual to whom you're transferring the membership.
Complete the Paperwork: Our team will guide you through the necessary paperwork to complete the transfer. If the transferee is under 18 years of age, a parent or guardian will need to fill out a Guarantor form in the club.
Transfer Fee: Please note that there is a $50 transfer fee, which will be incurred by the member transferring the membership.
No!
A positive attitude, a sweat towel and proper workout gear. No work boots, thongs, jeans or offensive garments.
Do you have group classes?
We do not offer group classes at our Altona Meadows Club, we do however offer small group Personal Training, and Senior Classes.
Is Personal Training included?
Personal Training is not included in the price of the membership, however we do offer Personal training as an additional service. It is a fantastic way to fast track your goals! Expect to pay between $35-$70 per session for one on one personal training.
Yes, we offer an 'ANY' club membership, if you call the Club, our friendly staff can inform you of the details.
Casual Sessions are available during staffed hours. If you're planning to visit outside of these hours, don't worry – we've got a solution for you!
Accessing After Hours with a Friend/Family Member:
Here's the good news: If you arrive with a friend or family member who is already a Club Member, you can gain entry even after regular staffed hours. To make this process seamless, please follow these steps:
Fill in the provided QR code form.
Conveniently pay for your Casual Session using the link provided.
Pricing Details:
Casual session to the gym $13
1. Free 4-Week Suspension:
For our members with a 12-month membership (in term) plan, we offer a complimentary 4-week suspension period. Take advantage of this option whenever you need a short break without any additional cost.
2. Flexible Long-Term Suspensions:
If you require an extended break beyond four weeks, we've got a flexible solution for you. Opt for longer suspensions at a minimal fee of just $2.50 per week. You can choose to suspend for 1, 2, or 3 weeks at a time, allowing you to tailor your fitness journey to your needs.
3. Hassle-Free Process:
Suspending your membership is as easy as it gets. Simply fill out the suspension request form via the provided link here: https://form.jotform.com/InBalance/suspension-request-form Once we receive your request, our team will promptly process it or get in touch with you to discuss the details of your suspension.
.
To ensure the Club is able to provide a high level of service in a safe, healthy and pleasant environment for all, members must comply with the following conditions:
• a. Entry will be refused or a person request to leave the centre if the person:
i. Is abusive or uses offensive language or whose behaviour is threatening or
ii. Is under the influence of alcohol or drugs
• b. No smoking is permitted in the club.
• c. No chewing gum is permitted in the club.
• d. Sweat towels must be used at all times.
• e. Weights must be returned to their correct place after use.
• f. Correct training attire and runners must be worn in the club – no jeans, work clothes, boots sandals, thongs, or clothing that is likely to cause offence to others are not permitted.
• g. No person under the age of 14 is permitted in the Club unless accompanied by a qualified instructor.
• h. No food is permitted in the club in workout areas
Under the current Government orders, there is no restriction on vaccination status. Everyone is welcome.
During the lockdown period, we are making adjustments to our membership fees to accommodate the temporary closure of the club. Here's what you need to know:
Membership Fee Hold: All membership fees will be placed on hold for the duration of the lockdown, and in place of your regular fee, there will be a nominal $5 fee. This temporary change is designed to ease the financial impact on our members during this period.
Opt-Out Option: If you prefer not to participate in this fee adjustment, you have the option to opt out. However, it's important to note that any fees collected during the lockdown will be retained and applied to cover your membership fees upon our reopening. This way, you won't lose the value of your payments.
Paid In Full (Upfront) Members: If you are a Paid In Full (upfront) member, rest assured that your membership will be extended to account for the duration of the club's closure. This extension ensures that you receive the full value of your membership, and you won't miss out on any fitness time due to the lockdown.
In Balance Fitness is open 24 Hours a day, 7 days a week, 365 days a year with an access card!
Absolutely, we'd love to help you explore our facility! While we don't have dedicated staff available for tours at all times, we do offer limited guided tours during specific hours. To check the availability of guided tours, keep an eye on the scrolling display on the TV screen at the front of the gym; it will provide details on when tours are offered.
If you're eager to see what's on offer right away and a guided tour isn't available at the moment, you're welcome to visit us on a casual entry basis. This way, you can get a firsthand look at our facilities and decide if joining a membership is the right fit for you. A casual visit pass can be purchased here: casual entry Please remember that you need to be at the front door to call the number for access.
We're here to make your fitness journey as comfortable and convenient as possible, and we look forward to welcoming you to In Balance Fitness!
The minimum age is 14 providing that you have parents’ consent and your legal guardian must complete a guarantor form.
We're sorry to hear that you're thinking about canceling your membership, but we understand that circumstances can change. If it's just a temporary break you need, keep in mind that we offer the option to suspend your account. This way, you can easily pick up where you left off when you're ready to return.
To suspend your membership, please visit fill in the form here: Suspension Request
If you've made up your mind and still wish to cancel, we want to make the process as smooth as possible for you. Simply complete our cancellation form, which can be found here: Cancellation Request Once you've submitted the form, we'll process your cancellation within 7 business days, provided your account is in good standing order.
If your membership is within the minimum term, please note that fees may apply. Please be aware that we cannot accept cancellation requests via email for any membership within the minimum term.
If you have any questions or need further assistance, please don't hesitate to reach out to us at lakes@inbalancefitness.com.au. We value your membership and are here to help in any way we can.
No!
A positive attitude, a sweat towel and proper workout gear. No work boots, thongs, jeans or offensive garments.
Do you have group classes?
We offer FitnessOnDemand, we have scheduled classes and our members can also chose different classes outside of the scheduled classes. FOD offer a wide arrangement of classes, from SPIN, to Yoga, HIIT, Pump plus much more..
Is Personal Training included?
Personal Training is not included in the price of the membership, however we do offer Personal training as an additional service. It is a fantastic way to fast track your goals! Expect to pay between $35-$70 per session for one on one personal training.
Yes, we offer an 'ANY' club membership, if you email the Club lakes@inbalancefitness.com.au our friendly staff can inform you of the details.
Casual Sessions are available - you can purchase a casual visit here: Casual Visit
You must be at the Gym door when you are going to ring the number provided for entry. You must fill out the Casual Visit form to enter.
Pricing Details:
Casual session to the gym $14.95
1. Free 4-Week Suspension:
Every 12 months, we offer a complimentary 4-week suspension period. Take advantage of this option whenever you need a short break without any additional cost.
2. Flexible Long-Term Suspensions:
If you require an extended break beyond four weeks, we've got a flexible solution for you. Opt for longer suspensions at a minimal fee of just $2.50 per week. You can choose to suspend for 1, 2, or 3 weeks at a time, allowing you to tailor your fitness journey to your needs.
3. Hassle-Free Process:
Suspending your membership is as easy as it gets. Simply fill out the suspension request form via the provided link here: Suspension Request Once we receive your request, our team will promptly process it or get in touch with you to discuss the details of your suspension.
To ensure the Club is able to provide a high level of service in a safe, healthy and pleasant environment for all, members must comply with the following conditions:
• a. Entry will be refused or a person request to leave the centre if the person:
i. Is abusive or uses offensive language or whose behaviour is threatening or
ii. Is under the influence of alcohol or drugs
• b. No smoking is permitted in the club.
• c. No chewing gum is permitted in the club.
• d. Sweat towels must be used at all times.
• e. Weights must be returned to their correct place after use.
• f. Correct training attire and runners must be worn in the club – no jeans, work clothes, boots sandals, thongs, or clothing that is likely to cause offence to others are not permitted.
• g. No person under the age of 14 is permitted in the Club unless accompanied by a qualified instructor.
• h. No food is permitted in the club in workout areas
Under the current Government orders, there is no restriction on vaccination status. Everyone is welcome.
During the lockdown period, we are making adjustments to our membership fees to accommodate the temporary closure of the club. Here's what you need to know:
Membership Fee Hold: All membership fees will be placed on hold for the duration of the lockdown, and in place of your regular fee, there will be a nominal $5 fee. This temporary change is designed to ease the financial impact on our members during this period.
Opt-Out Option: If you prefer not to participate in this fee adjustment, you have the option to opt out. However, it's important to note that any fees collected during the lockdown will be retained and applied to cover your membership fees upon our reopening. This way, you won't lose the value of your payments.
Paid In Full (Upfront) Members: If you are a Paid In Full (upfront) member, rest assured that your membership will be extended to account for the duration of the club's closure. This extension ensures that you receive the full value of your membership, and you won't miss out on any fitness time due to the lockdown.