FAQs

Frequently Asked Questions

Can I try the gym for free?

You certainly can!
At both the Werribee and Altona Meadows clubs.
If you have not been to In Balance Fitness before, if you are 18 years or older and live in the local area, simply click on contact us - get in touch - and one of our friendly staff will be in touch!

What hours are you open?

Altona Meadows and Werribee our clubs are open 24 Hours a day, 7 days a week, 365 days a year with an access card!

If you need to talk to a staff member, or want to come during hours which the clubs have staff available:

Werribee Staffed Hours: Monday – Thursday 7:30am – 9:00pm, Friday 7:30am – 8:00pm, Saturday 8:00am – 12:30pm, Sunday 8.00am – 12.00pm  Public Holidays 8:00am – 12:30pm.

The Werribee Club will not be staffed on Christmas Day, Boxing Day, New Year’s Day and Good Friday.

Altona Meadows staffed hours Monday – Friday 9.00am – 12.30pm, Monday – Friday 4.00pm – 8.00pm and Saturday 9.00am – 1.00pm. Public Holidays are not staffed.

Will someone show me around?

Yes! At our Werribee Club, we have memberships to suit everyone. If you purchase a Bronze Level Membership, you will be shown around by one of our instructors who will do a short Health and Fitness readiness questionnaire. At our Silver level and above, you will have a Lifestyle Assessment, our gym floor instructor will work out an exercise routine to suit your individual need and show you how to use the equipment, additionally an awesome feature – In Balance Fitness Offer Silver and above members is a 12-week Induction program. So, if you are nervous about starting a gym, and want that extra care and attention, we can help you!

At Altona Meadows, every new member has an Induction to show each new person around the club. Each new member receives Health and Fitness readiness questionnaire.

What is the minimum age to join?

The minimum age is 16 providing that you have parents’ consent and your legal guardian must complete a guarantor form.

Do you have a joining fee?

No!

What do I need to bring to the gym?

A positive attitude, a sweat towel and proper workout gear. No work boots, thongs, jeans or offensive garments.

Do you have group classes?

At Werribee we offer a huge range of classes, see our timetables for details!

Altona Meadows does not offer group classes.

Is personal training included?

Personal training is a fantastic way to fast track your goals! All our trainers charge according to experience and qualifications. Expect to pay between $30-$70 per session for one on one personal training. If you are still unsure, why not try our Kick Start Package (3 x ½ hour personal training sessions) for only $59.95 (valued at $120)

How do I cancel my membership?

We would be sorry to see you go and want to thank you for being a member with us. We would hope you have enjoyed your time at In Balance Fitness – we try to make exercise convenient and easy, and we want to do the same with exiting your membership.

To cancel your membership at Werribee – just pop into the Club between 9am to 6pm Monday to Friday, talk to our Member Care Manager who will help to complete a cancellation form.

If you have completed your minimum term, your membership will be cancelled the following business day, upon completion of the cancellation form.

If you’re unable to come into the Club, you can call, Ph: 9741 2686 or send us an email. Email: mc@inbalancefitness.com.au. The Manager will then reply to you within 2 business days of its receipt.

Please note cancellation requests via email will incur a 14 – day notice period.

Please see terms and conditions on your original membership forms.

At Altona Meadows, you can pop in during staffed hours to complete a cancellation form.

If you have completed your minimum term, your membership will be cancelled the following business day, upon completion of the cancellation form.

If you’re unable to come into the Club, you can call, Ph: 9741 2686 or send us an email. Email: mc@inbalancefitness.com.au. The Member Care Coordinator will then reply to you within 2 business days of its receipt.

Please note cancellation requests via email will incur a 14 – day notice period.

Can I use both Clubs?

Yes, we offer a dual membership, if you call the Club, our friendly staff can inform you of the details.

How much is a casual visit?

$16 at Werribee.

Altona Meadows is a member only club and does not offer casual use.

What happens if I go away on holidays or injure myself?

If you wish to go on holidays or in the unfortunate case that you become ill, we can suspend your membership. As a 12-month member you get 6 weeks free suspension every year and a 3 month can suspend for 1 week free of charge.

If you need to suspend for longer, it will cost $5 per week. Please contact our Member Care Coordinator on 9741 2686 or email at mc@inbalancefitness.com.au to discuss these options.

What if I move or can’t continue my membership while still in term, can I transfer my membership to someone else?

If you are moving or are unable to continue with your membership, you can transfer the remainder of your membership to a friend, a family member or anyone who is not an existing member. For a direct debit member, this would involve transferring the remaining number of debits on the agreement.

All you need to do is make an appointment with our Member Care Coordinator on 9741 2686 or email at mc@inbalancefitness.com.au, come into the club with the person your transferring the membership to, and fill out the necessary paperwork to be completed. If the transferee is under 18 years of age, a Guarantor form will need to be completed (in club) by a parent or guardian. The member transferring their membership will also incur a $50 transfer fee.

 

Do you have squash courts?

Nope… not for a long, long time.

 

In-Balance Fitness | 24-Hour Gym | Werribee & Altona Meadows