IN BALANCE FITNESS MEMBERSHIP TERMS & CONDITIONS

1. General Conditions of Entry & Club Code

To ensure a safe, respectful, and enjoyable environment for all, members must follow these conditions. Breaches may result in suspension or termination of membership.

Access Pass: Entry requires scanning your member tag or QR code in the In Balance Fitness Hub App. Passes are for individual use only.

Entry Restrictions: Entry may be refused or revoked if you:

• Use abusive, threatening, or inappropriate language or behaviour
• Are under the influence of drugs or alcohol
• Engage in behaviour deemed unsafe or inappropriate by In Balance Fitness

No Smoking: Smoking or vaping is strictly prohibited in or around the Club.

Tailgating: Allowing unauthorised entry is prohibited. A $150 tailgate fee applies for breaches. Repeated breaches may result in membership cancellation.

Dress Code: Enclosed sports shoes and appropriate gym attire must be worn. Offensive slogans or imagery are not permitted.

Towels & Hygiene: A clean towel must be used when exercising or attending classes. Towels are available for purchase at reception (subject to availability).

Camera Use: Photography or filming requires permission. Capturing other members without consent is a breach of terms.

Parking: Vehicles are parked at your own risk. In Balance Fitness is not liable for any loss or damage.

Personal Training: Only In Balance Fitness authorised trainers may provide personal training. Training others without approval may result in membership cancellation. PT sessions are booked and paid directly with your trainer.

Emergency system: Emergency system misuse may result in liability for damages

Guests: Must be 16 years or older and pay $13.00 per visit. Members are responsible for ensuring their guests pay and check in via the app outside of manned hours. If the guest does not complete the check in, the member who allowed them entry will be held responsible for the $13.00 guest fee.

 

2. Use of Equipment & Facilities

• Return all equipment to its original location (including weights, bars, and class items).
• Unload plates after use.
• Follow safety instructions provided on all equipment.
• Ask staff for help if unsure about proper use.
• Use a towel and keep phone calls to a minimum on the gym floor.

Valuables & Lost Property

• You bring valuables to the gym at your own risk. In Balance Fitness is not liable for any loss or damage.
• Bags are not permitted on the gym floor.
• Lost property is held at reception for 2 months.

Membership Inclusions

Your membership includes full access to facilities during applicable staffed/unattended hours (depending on membership type and age policy), access to gym floor and cardio equipment, access to group fitness classes (excludes IRON membership)

We reserve the right to modify group fitness timetables, instructors, and class styles, and upgrade or replace gym equipment as required.

 

Your Responsibilities

• Membership fees remain payable regardless of attendance.
• Inform us of any changes to your contact or payment details.
• Advise us in writing of any health risks before using facilities or services.

You agree to: Exercise safely and ask for assistance if needed and keep valuables secure

9. Liability Waiver

To the extent permitted by law, In Balance Fitness is not liable for any injury, loss, or damage arising from the use of its services or facilities. In becoming a member with In Balance Fitness, you confirm that you are physically and mentally fit for exercise at In Balance Fitness. You commit to informing instructors of any changes to your health status that may affect your ability to exercise safely.

Membership fees

• Direct Debit Memberships: Direct debit memberships are flexi term contracts. After the agreed number of payments have been made, this contract will become an ongoing membership contract and will continue until you choose to cancel it and complete a cancellation form. Payments are debited fortnightly.
  • You are responsible for providing a payment method In Balance Fitness and the current debiting company are able to process the payments from. Any issues with a bank account or card you provide may lead to reversal fees, which you are responsible for paying.
• Upfront Memberships: Non-refundable and expire at the end of the term. If you chose to renew after membership expires, you must commit to a new membership at the standard rate and full commitment period.
• Admin Fee: A one-time fee of $55.95 applies to new members. Returning members (less than 3 years) can renew without this fee.
• Failed Payments: A $6.95 dishonour fee applies for missed payments.

Member Responsibility for Payment Method

• You are responsible for providing In Balance Fitness with a valid and active payment method, such as a bank account or payment card, from which direct debits can be successfully processed. You must ensure that the payment details provided are accurate and that your financial institution permits direct debits from the nominated account. In Balance Fitness is not liable for any failed payments resulting from incorrect details, account restrictions, or limitations imposed by your financial institution.

11. Special Membership Terms

• Any special conditions (e.g. Free Time, Discounts) are noted in your membership agreement.
• Free Time does not count toward your minimum term.
• Discounted periods revert to standard fees after expiry.
• Renewing an upfront membership means agreeing to current terms and rates.

12. Age Policy

14 – 15 years

• All Memberships are only permitted with the consent and signature of the minor’s parent/legal guardian.
• The parent/legal guardian assumes legal responsibility for performance of the minor’s obligations under this Agreement.
• Access is permitted only during staffed hours unless accompanied by their nominated guardian, personal trainer or other approved exercise professional.
• All minors must leave the Club immediately once staffed hours have ended if not accompanied by a nominated guardian.
• Members in this age group are not eligible to redeem Trial or Guest Passes or similar promotions.
• All 14 & 15-year-olds are required to complete a compulsory induction session before they can start using the gym facilities.

16 and 17 years

• Direct debit membership is permitted only with the consent and signature of the minor’s parent or legal guardian.
• The parent/legal guardian assumes legal responsibility for performance of the minor’s obligations under this Agreement.
• Access is permitted during both staffed and unstaffed hours, and the minor is not required to be accompanied by a guardian.

 

13. Cancellation & Termination

Cooling-Off Period: 7 business days from the date of signing. A cooling-off request must be made in writing to mc@inbalancefitness.com.au within the 7-day window. All fees refunded minus administration fee and access card costs.

Bankruptcy: You may terminate your Agreement before the end of the Minimum Term if you are declared bankrupt. You must provide an official Notification of Bankruptcy from the Australian Financial Security Authority (AFSA). Membership freeze (suspension) must not be a viable option in your circumstances.

Outside Minimum Term: 7 days’ written notice is required (excluding freeze time). Any payments falling due during the notice period must still be paid in full.

Cancellation During Minimum Term: You may cancel during the Minimum Term if all instalments and fees due up to the cancellation date are paid. As per this agreement between you and In Balance Fitness, if you choose to terminate your membership contract before the end of the agreed term, you are responsible for paying 75% of the remaining balance due.

Any cost to terminate the contract before it’s agreed upon commitment reflects:

• Lower rates applied to longer-term contracts
• Discounted onboarding, admin, and marketing fees
• Full access to services already provided
• The forfeiture of time-based discounts

Please note: Cancellations will only be accepted through the online cancellation form, and all direct debit memberships will remain ongoing until a completed cancellation form has been received. Revoking authority for direct debits or placing a payment stop at your bank does not cancel the membership.

Termination by In Balance Fitness: We may terminate your membership if:

• You breach conditions of entry or terms of this agreement
• You endanger staff, members, or yourself
• You fail to resolve a contract breach after notice
• We determine closure or other circumstances require it

Membership Suspension (Freeze)

Standard Suspension

In-Term Members (Fixed Contract) can suspend for up to 6 months total at $2 per week.

Out-of-Term Members can suspend indefinitely at $2 per week.

In Balance Fitness does not manually suspend accounts. You must add a freeze through the In Balance Fitness Hub app or client portal.

Management approval is required to extend the suspension beyond If you need to freeze beyond 6 months, email mc@inbalancefitness.com.au or call 1300 609 588.

Medical Suspension

Provide a valid medical certificate stating you are currently unable to exercise.

Initial 8 weeks are free of charge. Beyond 8 weeks an updated certificate is required. After 16 weeks the standard $2/week fee applies.

Combined freeze time during a contract cannot exceed 26 weeks. Medical suspensions must be arranged directly with staff. Requests cannot be backdated. Please notify In Balance at least 3 days in advance

Note: Freeze periods do not contribute to contract fulfilment and will extend your minimum term accordingly.

Transfer of Membership

Memberships may be transferred to another person during the minimum term only if the transferee is not a current or recent (last 3 months) member, they have not previously been banned or breached terms, they meet the eligibility requirements (e.g. concession or corporate), they complete the full sign-up process. A $50 administration fee is applied to all transfers.

Transfers are only effective once the new member completes sign-up. Transfers are not permitted after the minimum term has expired.

Overdue Payments

• If your account is overdue and no payment is made after being given reasonable notice, your access to the club and any member benefits may be removed. However, all outstanding fees remain payable, and debts will be pursued.
• The membership remains active and payable, even if access to the facility has been revoked.
• Returned direct debits will be retried automatically on the next scheduled debit.
• Continued arrears may be forwarded to a debt collection agency.

Debt Collection

• In the event of repeated failures to meet your payment obligations, your membership may be suspended or terminated upon written notice.
• This does not affect In Balance Fitness’s right to recover any outstanding amounts, including any contracted payments remaining in your committed period.
• In the event of payment default, In Balance Fitness may refer your account to a third-party debt collection agency.
• Referral to a debt collection agency may occur under, but are not limited to, the following circumstances:
  • You cease making payments without formally cancelling your membership
  • You do not respond to our contact attempts
  • You do not provide up to date payment details
• You are responsible for any additional fees added by the debt collection agency as part of the collection process.

 

CCTV & Safety

• Our clubs are monitored by CCTV at all times for safety and security
• By entering, you consent to being filmed for safety and misconduct prevention
• We store CCTV in line with our Privacy Policy

Staying Up to Date

• We may change services, fees, or staffed hours
• Changes are communicated via:
  • E-mail
  • Website
  • Club notices
  • Social media
• Updated terms always apply

Privacy Policy

• Your personal information is handled according to our Privacy Policy
• View it at Privacy Policy

Entire Agreement

This agreement, including all attached terms and policies, represents the full agreement between you and In Balance Fitness, superseding any prior arrangements or discussions.